Our customers can use this to mitigate issues at the moment, collect diagnostics to provide engineering for root-cause and perform proactive maintenance.
This allows customers to safely expand the people able to address issues without escalating.
That helps on-call engineers find "needle-in-a-haystack" issues in their complex multi-cloud, microservice environments – quickly because the time to diagnose matters a lot when you have a service that's impaired or unavailable.