Shoreline vs. PagerDuty Process Automation (formerly Rundeck)

Shoreline offers a next-generation, end-to-end approach for runbook automation

In talking to customers, we run into a lot of questions about how Shoreline compares with a solution like Rundeck. At the most basic level, Shoreline’s solution automatically scans for multiple issues across a large fleet and instantly implements repairs. Rundeck, on the other hand, is good for running “if X then Y” types of repair activities that are well-known with clear triggers (from external monitoring solutions) at a confined scale.

Due to their differences, Shoreline is superior to Rundeck in the following circumstances:

  • If you must check for multiple issues (e.g. high CPU, hot JVM thread, and excessive garbage collection) at the same time.
  • If you must check for issues across an extensive fleet of VMs or Kubernetes clusters.
  • If you need a solution for debugging new issues or finding needle-in-a-haystack problems.

Key Differentiators at a Glance

End-to-end cloud reliability platform

Only Shoreline gives you a single platform with integrated monitoring, alarms, automation, and pre-built solutions. This makes it 10X easier to build automations because so much is available out of the box.

Real-time visibility and debugging

Only Shoreline has real-time, per-second data on your infrastructure. When an outage occurs, you need to know exactly what is going on. For example, you need to know not just that CPU utilization is high, but why it is high. The faster you can pinpoint problems, the faster you can resolve them.

Live Jupyter-style notebooks

Jupyter-style notebooks are a great way to empower self-service repairs with the combination of educational content and live runnable code. Shoreline notebooks store the output of commands in-line and make it really easy to share and collaborate with other engineers.

Pre-built solutions

Only Shoreline has a growing library of pre-built solutions for the most common incidents that occur on AWS, Azure, and GCP.

Cloud native, secure, highly reliable

Shoreline runs seamlessly across multiple cloud providers, multiple cloud accounts, and Kubernetes clusters. Unlike other providers, Shoreline does not require Cloud provider credentials or SSH keys. Shoreline agents keep monitoring and repairing issues locally even during cloud provider outages.

Address all types of incidents

New incidents — Shoreline provides real-time, per-second visibility into your infrastructure, and gives you power debugging tools that help solve needle-in-a-haystack problems in seconds.

Known incidents that require human oversight — Shoreline’s Jupyter-style notebooks make it easy to educate and provide live, runable code and tools for sharing.

Repetitive incidents with well-understood solutions — Shoreline’s integrated monitoring, precise alarms, and distributed actions make it easy to build automations in an afternoon.

Comparison of Shoreline vs. Rundeck Features


Cloud Reliability Platform

PagerDuty Runbook Automation (Rundeck)

Runbook Automation Platform

Cloud native

Real-time visibility into infrastructure

Ability to run distributed Linux commands across your infrastructure (it’s like SQL for infrastructure)

Library of pre-built automations

Orchestration layer for deploying and running scripts

Able to fully automate well-understood incidents


Easy to use self-service UI for automated runbooks

Integrates with incident management tools including PagerDuty, Opsgenie, ServiceNow, Jira, Slack, New Relic, Prometheus, DataDog, and many more

Does not require cloud provider credentials and SSH keys to be stored within the product