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How Shoreline Helps You Get a 4 9’s SLA

Since we’re all sitting on similar infrastructure, if someone solves an issue, everyone should be able to benefit from it. That’s one of the ways we help our customers to save time, reduce errors, and get to a four 9’s SLA.
5 min
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Summary

Recently, I talked to a founder who told me he had ~1 DevOps tool per engineer in his company.

That’s INSANE!

So why am I creating yet another tool at Shoreline?

To understand this, let’s first look at some of the tools we have today.

There are:
- Observability tools that help you figure out what's wrong in your infrastructure.
- Incident management tools that prioritize issues and route tickets to people.
- AIOps tools that deduplicate and figure out the root cause and help you focus on the right things.

While many of these tools are important, each of them supports a human process.

This means I'm still waking up in the middle of the night to fix issues – even if I’m not on call.

Because over half of incidents get escalated.

What Shoreline does at core is different.

1. Making automation viable

We help you automate away straightforward and repetitive issues in the same amount of time as it takes to fix them the 1st time.

Hence we get the cost and the benefit of automation in line by doing in hours, that which earlier took you weeks or months.

2. Creating a tight recipe for your front line

Not everything's fully automatable.

Whenever you need human intervention, we help you create clear guidelines on what to do when a particular thing happens.

This allows your people on call to predictably deal with most issues without escalating them.

3. Enabling fleet-wide debugging

For new things that arise, we enable you to do parallel, distributed, fleet-wide debugging.

So you can debug your fleet as though it's a single box.

And one more thing:

If we build a solution for one of our customers, we try to deploy them across all of our customers.

Since we’re all sitting on similar infrastructure, if someone solves an issue, everyone should be able to benefit from it.

That’s how we help our customers to save time, reduce errors, and get to a four 9’s SLA.

Transcript

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