Some issues aren’t automatable. For things that require human judgment, we provide your on-call teams with Jupyter-like notebooks that are optimized for operations.
Here’s how it works:
These notebooks get pre-populated with all the diagnostic information when an issue happens and include the entire decision tree with mark-down cells that describe what action to take and when.
Unlike a typical runbook, this isn’t a static object. It allows you to run something instantly, motivating you to keep it up to date.It’s useful for not just the DevOps team but also the support team.
You don't want to give your support team SSH access into the box, but won’t it be great if they could:
- diagnose and detect which issue should go to which engineers, or
- (even better) fix the issue themselves?
Our notebooks provide them with the required guardrails and definitions to do so.
Thus, it’s super valuable for:
- your team – because issues don’t circle among lots of people.
- your customer – because their downtime reduces dramatically.