Analytics of PagerDuty Incident Response Data

“My PagerDuty ticketing data was imported in a few moments, and within 30 seconds, I was seeing noisy alarms to turn off, monitor thresholds to change, and repairs to automate.”

Director, Site Reliability

Purpose-built for DevOps & SRE

Implement best practices for all your on-call engineers. With Incident Insights, you can diagnose outages, determine root cause, and correct errors, without any spreadsheets or scripts.

Pre-built dashboards for PagerDuty on-call

Level up your on-call practices by analyzing your PagerDuty incidents. Drill down by team or service to understand mean time to acknowledge (MTTA), mean time to repair (MTTR), and 20 other key metrics.

Filter noisy, high volume data with AI

Ticket data (tags, titles, descriptions) is noisy, categorizing hundreds of issues by hand is exhausting. Shoreline does it for you with automated on-call reports built with AI.

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Self-guided demo

Identify top incidents

Shoreline uses machine learning to identify patterns in your incidents and generate SRE reports. It calculates the number of incidents, MTTA, MTTR, and average priority level and presents it on a dashboard. Do particular types of incidents cause more toil or more degraded service? Are the alarms set correctly?

“Production incident data is criminally undervalued, and even those involved in incidents generally can be suspicious of it. Shoreline’s Incident Insights work is a great way to start looking at patterns in what’s happening in your incidents, and start getting some larger value out of them.”

Niall Murphy

SRE and engineering leader at Amazon, Google, & Azure. Author Google SRE Books.

Measure team health

Understand how on-call is affecting each of your teams and engineers with DevOps analytics. Are certain teams or engineers getting overloaded? Are some services creating bottlenecks in MTTR? How does the average number of incidents per team compare?

Use trending data to drive continuous improvement

Track golden metrics, create a Pagerduty dashboard, and establish SRE best practices with Incident Iinsight’s operational efficiency report. Identify trends across your DevOps or SRE teams, micro-services and production incidents. Is MTTR improving or deteriorating over time? Are you actually reducing toil?

Your data is safe with us

Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.

Free Automated reporting for PagerDuty.