“My ticketing data was imported in a few moments, and within 30 seconds, I was seeing noisy alarms to turn off, monitor thresholds to change, and repairs to automate.”
Director, Site Reliability

Purpose-built for DevOps

DevOps combines engineering and operations to build better software. With Incident Insights, free-up time for engineering by diagnosing outages, determining root causes, and correcting errors, without any spreadsheets or scripts.

Pre-built DevOps reports and dashboards

Bring rigor to your DevOps practice by analyzing your on-call incidents. Drill down by team or service to understand mean time to acknowledge (MTTA), mean time to repair (MTTR), and 20 other key metrics. 

Filter noisy, high volume data with AI

Ticket data (tags, titles, descriptions) is noisy, categorizing hundreds of issues by hand is exhausting. Shoreline does it for you with automated DevOps reports built with AI.

Get up & running in 2 minutes

  1. Sign up with email or Google
  2. Connect your ticketing system: PagerDuty or Opsgenie
  3. Configure and refine automated categorization and analysis
Self-guided demo

Identify top incidents

Shoreline uses machine learning to identify patterns and group your incidents. It calculates the number of incidents, MTTA, MTTR, and average priority level per incident group. Use our DevOps reports to identify incidents that cause more toil or highlight degraded services, and correct alarm thresholds.
“Production incident data is criminally undervalued, and even those involved in incidents generally can be suspicious of it. Shoreline’s Incident Insights work is a great way to start looking at patterns in what’s happening in your incidents, and start getting some larger value out of them.”
Niall Murphy
SRE and engineering leader at Amazon, Google, & Azure. Author Google SRE Books.

Measure team health

Understand how DevOps on-call is affecting your teams with Incident Insights. Are certain teams or engineers getting overloaded? Are some services driving up MTTR? How does the average number of incidents per team compare?

Use DevOps analytics to drive continuous improvement

Track golden metrics, create a dashboard, and establish DevOps best practices with Incident Insight’s operational efficiency report. Identify trends across your DevOps teams, micro-services and production incidents.  Is MTTR improving or deteriorating over time? Are you actually reducing toil?

Your data is safe with us

Shoreline is SOC 2 certified. Built by AWS experts, data security best practices are fully baked into the design, including end-to-end data encryption in transit and at rest. Incident Insights is a read-only tool, and can not disrupt production systems.

Learn more about Shoreline’s platform

Ready to dig deeper? Explore our platform