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Production Operations Benchmark Survey Reveals Half of Incident Response Time Remains Toil Despite Millions Being Spent

On Average, Companies Spend 12 Person Years On Incident Response Annually

REDWOOD CITY, Calif. — Aug 9, 2022 —, the Incident Automation company, today announced the findings of its 2022 Benchmarking Production Operations Report, offering critical insight into the experience of incident response teams to better enable cloud operations leaders and technology executives make informed business decisions. 

The report, conducted by Dimensional Research, polled over 300 on-call practitioners, managers and executives responsible for incident response in production cloud environments. Survey participants are responsible for running businesses that manage less than 20 to over 10,000 nodes. The average survey respondent was responsible for 1,772 nodes, had 13.1 SREs and spent 2,084 hours monthly on incident response.

Report findings uncover a number of challenges and opportunities for the cloud operations industry, revealing that organizations spend millions of dollars per year on on-call operations, yet continue to suffer major outages that impact customer and employee productivity. Key findings include:

Additional findings point to the significance of reliability, as more organizations prioritize reducing the total number of incidents, decreasing costs and shortening time to recover. Findings include: 

“The growth of cloud footprints is outpacing the growth of on-call and DevOps teams,” said Diane Hagglund, principal at Dimensional Research. “As cloud environments become more complex, the more difficult it is for organizations to find experienced staff that are equipped to meet on-call needs, leaving the burden of incident response on smaller teams.”  

Key recommendations for improving on-call include:

“The current approach to on-call is unsustainable, with the rapid growth of cloud infrastructure leaving SRE teams faced with thousands of hours of work per month,” said Anurag Gupta, founder and CEO at “Utilizing automation to address escalations and eliminate low value, repetitive work will dramatically improve team productivity and overall customer experience.”

Click here to download the full report.

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